Instagram users suddenly log out of their accounts and when they try to log in, they find all the personal info has been changed, Mashable reported.
Some of the user’s profile pic has been changed to a Disney or Pixar character and the E-mail id changed to a Russian domain. Even they bypass two-factor authentication and turned off by hackers.
There are lot of Instagram users are asking on Twitter to recover their account. But there is no reply from an Instagram official.
The extra security measure didn’t protect Chris Woznicki, who was using two-factor authentication at the time his account was hacked 10 days ago. Woznicki says Instagram sent him security emails notifying him the email address on his account had been changed (once again, to a .ru address) and 2FA had been disabled. But by the time he saw the messages, it was too late and he had already lost access to his account.
What is the issue?
Possibly, the hackers found Zero-Day Vulnerability, which might be possible to change the Instagram user profile. Instagram users have locked out, hackers changed their username and mobile phone and email address with a .ru Russian domain.
Users Contacted the Instagram support and described the problem but no reply yet. Angry users tweet is here
Screenshot: Users are Asking for Support to Instagram in Twitter
How to Solve?
In the given statement to Mashable,
“We work hard to provide the Instagram community with a safe and secure experience," an Instagram spokesperson said in a statement. "When we become aware of an account that has been compromised, we shut off access to the account and the people who’ve been affected are put through a remediation process so they can reset their password and take other necessary steps to secure their accounts.”
If you’re unable to log into your Instagram account
If you can’t access your account, you may be able to get additional help through the Instagram app:
Open the Instagram app on your mobile device
On the login screen, tap Get help signing in below Log In
For more options:
On Android:
Tap Use Username or Email, then enter your username or email. Learn more about what you can do if you don’t know your username.
Tap –> in the top right.
Tap Need more help? then follow the on-screen instructions.
Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
On iOS:
Enter your username or email. Learn more about what you can do if you don’t know your username.
Tap Need more help? below Send Login Link, then follow the on-screen instructions.
Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
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